Medical assistants belong to the most important employees of every single hospital and medical practice. Every healthcare institution is like an organism. Medical assistants play a vital role in the functioning of it.
However, if you want to get this job, you have to get through a difficult interview process. The popularity of MA career has been growing in recent years, what means few things for you:
- There are way more job openings for medical assistants as ten years ago.
- There are way more applicants for every single Ma job opening.
- The interview process became more difficult and sophisticated.
What questions can you expect?
Every interview for medical assistant job starts with couple of general questions. Interviewer (sometimes a physician, sometimes a specialized HR consultant, sometimes manager) tries to get some idea about your personality. He also tries to asses your communication skills, social skills and some other soft skills and abilities.
Many people are screened out at this stage. The reason for it is simple. If the interviewer sees that based on your answers and style of communication he doesn’t feel good with you, they screen you out. Therefor, you should not underestimate this part of an interview. Oppositely, you should approach it carefully, with patience and enthusiasm. I suggest you to show good listening skills, as well as enthusiasm for the job. And what questions are they going to ask you at this stage?
- Why did you choose this career?
- Tell me something about your relevant working experience?
- What are your goals?
- What do you think is your main duty as a medical assistant?
- What are your strengths and weaknesses?
- Why should we hire you and not someone else?
Obviously, you can get also other questions. Interviewers can inquire about your motivation, job preferences, career goals, etc. Some employers may alternatively give you only one question: Tell me something about yourself.
In such a case, I suggest you to be honest and to speak mostly about work related matters. You should talk about your education, experience, hobbies, attitudes and values, and all the other things that are more or less related to the job of a medical assistant. To speak about your children is always nice, but to be honest, it is not important for the employers.
When the personal stage of an interview finishes, interviewer moves quickly to behavioral questions. They are inquiring about your past working experience. Asking about it, interviewers do not only asses your personality and predict your behavior, but also verify your experience. In order to get ready for it, you should spend some time thinking about your previous jobs and what happened there.
Think about problems you had to solve. Think about conflict situations. Think about time when you did something that was outside of your working duties, when you did something more… The following questions should help you to understand what to expect in a behavioral part of your job interview:
- Give an example of you dealing with an irate person and what you did to fix the problem.
- Give an example of a time you made a point to go above and beyond with customer service.
- If a patient accused you of a bad service, what would you do?
- Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving this request?
- Give an example of time when you were overwhelmed with your work. How did you handle it?
- What was your biggest mistake as a medical assistant so far?
There is one rule about answering behavioral questions you should remember. It is the following one: Always give an answer. Many people have a tendency to say: “I have not experienced such a situation yet.” However, this is the worst possible answer. Just think about it… Interviewer can not give you any positive points for your answer, because you do not answer his question at all.
Abilities/Technical Interview Questions
There are two types of medical assistants, administrative and clinical. Administrative medical assistant is responsible for the administration only, while a clinical one performs clinical duties as well. In both cases, you will be given some technical questions, related mostly to your working duties. Have a look at the list below, to understand what awaits you in an interview.
- How would you greet a visitor?
- Have you ever completed an insurance form?
- Here is a medical record. Can you describe the sections on it?
- Can you prepare an invoice?
- What computer programs are you familiar with?
- Have you ever performed ECG?
- Have you ever performed phlebotomy?
- What do you imagine when you hear “assistance during physical examination”?
It’s not only about your answers to interview questions
If you deal with all technical, behavioral and general questions, your chances to succeed in an interview will be good. However, in order to stand out from the crowd and be the chosen one, there’s something else you should know…
The physicians spend lot of time with their medical assistants. Therefor, personal preferences play a huge role in their decision making process. Knowing it, you should do your best to make the interviewer to feel good with you.
Try to smile, be positive, professional. Try to give some honest compliments, if possible.
There are actually many things you can do to ace your interview, but the description of it exceeds the limits of free sections of this website. See our e-book, if you want to learn all secrets of medical assistant interviews.
We wish you pleasant stay on MedicalAssistantInterviewQuestions.com, courage and good luck in your interview!