What questions will they ask you in a medical assistant job interview? How to make a good impression on the interviewers? And what will decide the winner at the end of the interviews?
Simply, how to prepare for this challenging experience, and walk away with a coveted job contract?
We will try to find the answer on our website, that specializes only in medical assistant interviews.
Written by Anita Stosur, Senior Recruiting Consultant at Medical Recruitment Agency
Facing a tough competition
Medical assistant plays a vital role in every medical practice, and the popularity of this career has been growing steadily in recent years.
Statistics show that in average, more than fifteen people applied for every single medical assistant job opening in the past twelve months. One needs to do everything right if they are to outclass the other applicants, and get a job. Everything starts with answers to interview questions. Let’s have a look at them right now.
What questions to expect?
Typical medical assistant interview starts with a few personal questions. Recruiters try to learn something about your personality, motivation, goals, and asses your communication skills. They will use some of the following questions:
- Why did you choose this career? (What do you want to accomplish on as a medical assistant?)
- Tell me something about your relevant working experience. (Past jobs, residency program, practice)
- What are your goals? (Where do you see yourself in five years time?)
- What do you think your main duty as a medical assistant will be?
- What are your strengths and weaknesses?
- Why should we hire you, and not someone else?
- What motivates you in job? (This job is repetitive. What would motivate you to do it well for a long time?)
Some applicants will be screened out during the first stage. If the interviewers don’t feel good about them, if they do not like their communication skills, or attitudes, they will screen them out.
In no way should you underestimate this part of the interview. The key is to listen carefully, talk to the point, and show enthusiasm for the job and for the role of medical assistant.
Tell me something about yourself.
Some recruiters may use just a single personal question, the famous tell me about yourself. 🙂 In this case, I suggest you to speak mostly about work related things, such as your education, experience, attitudes and values. You can add a detail or two from your personal life, for example what you enjoy doing in your free time. Not that the information is important for the recruiters, but it shows that you are a human, and have some life outside of work….
Behavioral interview questions
When the screening part of an interview ends, hiring managers will progress to behavioral questions. They will inquire about your working experience, asking about various situations that happen in a job of a medical assistant regularly.
You can think about these situations right now. A conflict situation, a time when you did something that was outside of your working duties, a time when you went above and beyond for a patient/client, etc. The following questions should help you to understand the behavioral questions they like to use:
- Give an example of you dealing with an irate person and what you did to fix the problem.
- Give an example of a time you made a point to go above and beyond with customer service.
- If a patient accused you of a bad service, what would you do?
- Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving their request?
- Give an example of a time when you were overwhelmed with work. How did you handle it?
- What was your biggest mistake as a medical assistant?
Technical interview questions
The final stage of a typical MA interview is about your ability to perform administrative and clinical duties (depends on the particular medical assistant role you apply for).
- How would you greet a visitor?
- Have you ever completed an insurance form?
- Here is a medical record. Can you describe the sections on it?
- Can you prepare an invoice?
- What computer programs are you familiar with?
- Have you ever performed ECG?
- Have you ever performed phlebotomy?
- What do you imagine when you hear “assistance during physical examination”?
Prepare better than the rest of the pack
We hope that our website, and the detailed analysis of eight common medical assistant interview questions will help you to get rid of stress, and prepare for your interview.
And if you would like to make an extra step, and ensure you will stand out from the crowd of other job applicants, consider having a look at my eBook, Medical Assistant Interview Guide. You will find there winning interview strategies for medical assistants, multiple brilliant answers to more than twenty common medical assistant interview questions, and much more.
Thank you, I wish you good luck in your interview!
Your Personal Interview Coach