Seems like the simplest interview question ever. But is it, really?
Greeting is very important. You can make a good first impression on the patient, you can help them getting rid of stress, and calm down before the examination, if you greet them in a right way.
What is more, greeting is not only about saying good morning. That’s just the beginning. Good medical assistants should continue with asking the patient about the details of their appointment. Talking a little bit with them before their treatment is a good way to assess their stress level, and their mood. It helps us to understand how to perform the clinical duties in a best possible way.
Simple act of hospitality can help as well. Are they old? Why not to offer them a helping hand, glass of water, or anything else! I know it is not typical in our healthcare institutions. However, you do not want to be an average medical assistant, and outstanding people do in their jobs things the rest of us do not do.
I would say “Good morning” or “Good afternoon” in a cheerful and friendly manner. I would keep an eye contact with the patient. Then I would look in the schedule and ensure about details of their appointment. If I saw they needed some help, or a glass of water, I would serve them.
Some interview questions seem basic, and easy to answer. However, each question is your chance to stand out from the crowd of other applicants. Keep it on your mind when preparing your interview answers.