Mistakes belong to every job, even if someone’s health is at stake. It’s impossible to live and to do our job without making a single mistake.
Interviewer simply try to find out if you can admit your own mistakes, if you look at it responsibly and if you learned a lesson from mistakes you made in the past.
You should not say that you did not remember any mistakes. Even if you made only small mistakes in your job, still a small one is the biggest one you made. 🙂
Therefor, you should always mention something, even a stupid small mistake. Let’s have a look at some suggestions:
Once I completed a wrong insurance form. Then we had problems with getting paid from the insurance company. I really made the manager angry on that day, but it was a good lesson.
I mixed medical records of two patients together. However, nothing bad happened, as I realized it quickly, gave a call to both of them and apologized for my mistake. Now I always double-check the birth number, to avoid making the same mistake again.
Once I invoiced the client for $150 instead of $50. He was very angry about my mistake. However, I apologized and everything was all right again.
Candidates mentioned simple mistakes when answering this questions. They also described actions they took to correct their mistakes, if it was possible. You should do the same.
What if you have no previous experience?
It’s difficult to talk about mistakes of a medical assistant, if it is your first job interview for this position. If it is a case, you should simply mention mistakes from your studies, or from any other job you had before this one. Attitude matters the most, not the situation you talk about.
Did you like the answers? And what about brilliant multiple answers to all twenty-two most common medical assistant interview questions, winning interview strategies and something more? You’ll find it in our Medical Assistant Interview Guide. Thank you!