People have different perspectives on various jobs. Some of us believe that the main duty of a secretary is to make good coffee (and to look good :)), while others believe she should manage the entire office.
Needless to say, what you think, and what you should talk about in an interview, are two different matters. And this is true in both medical assistant and secretary interviews.
Summarize it nicely
To most typical duties of medical assistants belong:
- Scheduling appointments and greeting visitors of the office
- Composing dictated letters from the physician, either on a typewriting machine or on a computer
- Completion and submission of insurance forms
- Handling telephone and mail and email
- Patient’s charts typed up
- Updating of medical records of patients
- Assisting during physical examinations
- Maintaining instruments and treatment rooms in good conditions, sometimes also cleaning
Clinical assistants may also:
- Perform ECG’s and similar tests
- Obtain vital signs from a patient
- Be responsible for phlebotomy
- Take part in lab procedures
However, interviewers do not want to hear a long list of duties. It’s good to know them, but you should understand why you have the job, and what is expected from you:
Medical assistant should assist the physician with all their working duties.
Saying that, you can elaborate on your answer with a short the list of MA duties, just to show them that you know what you’ll do in job.
- If a patient accused you of bad service, what would you do?
- How did you deal with situation when you were overwhelmed with work?